Account & Payment Related Questions

  1. How Does The Payment Process Work?
  2. What Payment Options Do You Accept?
  3. I Paid Already. Still Haven’t Received E-Mail With Login Details?
  4. I’m Already A Member. How Do I Buy Another Theme?
  5. I Can’t Checkout, Could You Help?

General Questions

  1. Can I Use Your Themes For My Clients And Multiple Sites / Domains?
  2. Can I Use Your Themes With My WordPress.com Blog?
  3. Do The Themes Work With WordPress Multisite
  4. Do The Themes Work With My Plugins?
  5. What Are Your Terms Of Service?

General Theme Questions

  1. What Browsers And Operating Systems Do You Test The Themes On?
  2. How Do I Update The Theme If I Have An Older Version?
  3. I Install The Theme But It’s Not Working?
  4. Can I Change The Language Of The Theme?
  5. How Often Are The Themes Updated?

Account & Payment Related Questions

How Does The Payment Process Work?

After you select a theme or the All-Themes-Package, you will be taken to the checkout screen where you will need to fill in your account info. You will then be directed to our payment gateway where you complete your payment. After your payment has been completed, you can log into the member area to download your themes.

What Payment Options Do You Accept?

We currently accept: 1. PayPal 2. Credit/Debit Card, Bank Wire and Amazon (processed via FastSpring.com gateway).

I Paid Already. Still Haven’t Received E-Mail With Login Details?

Please make sure to check your spam folder in email inbox. If it’s not there, please contact us with your purchase details and we will sort it out ASAP.

I’m Already A Member. How Do I Buy Another Theme?

Browse our themes gallery and pick your desired theme, on the checkout page(e.g. http://my.theme-junkie.com/signup/supernews), just login with your existing Member Account and process to payment.

I Can’t Checkout, Could You Help?

Feel free to drop us an e-mail and we will get it sorted ASAP.

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General Questions

Can I Use Your Themes For My Clients And Multiple Sites / Domains?

Yes. You could use our themes for unlimited clients / sites / domains, there is no limitation on this.

Can I Use Your Themes With My WordPress.com Blog?

No. You can only use our themes on self-hosted WordPress sites.

Do The Themes Work With WordPress Multisite

Yes, all of our themes work with WordPress Multisite. As you can see, our demos (http://demo.theme-junkie.com) are running on a single WordPress Multisite installation that powers 60+ theme demo sites.

Do The Themes Work With My Plugins?

Yes, most plugins should work with our themes.

However we can’t guarantee they will do so. There are some plugins that make use of Javascript libraries that may conflict with the libraries used in the themes, which will make our themes not function properly. It’s quite easy to resolve though.

What Are Your Terms Of Service?

Our Terms of Service are stated here.

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General Theme Questions

What Browsers And Operating Systems Do You Test The Themes On?

We test our themes on Internet Explorer 8/9/10, Firefox, Chrome, Safari and Opera. And regarding the operating system, the theme should work in any operating system, as long as your WordPress is installed correctly.

How Do I Update The Theme If I Have An Older Version?

In every theme package we include a changelog.txt which includes all the changes for each version. If you haven’t made any modifications to your theme files, then you can overwrite your old version. If you have made modifications to your theme, you will need to study the changelog to see which files need updating.

I Install The Theme But It’s Not Working?

All our themes should be working properly as the theme demos presented. Please read the README.txt instruction in the theme folder before installing, also, please keep the name of theme folder as default and do not change the Theme Name in the theme stylesheet(style.css).

If you still can’t get the theme working, then please do open a thread in the forum and our support stuff will help you out ASAP.

Can I Change The Language Of The Theme?

Yes, you can. All our themes are translation ready. We have prepared a tutorial for this purpose.

How Often Are The Themes Updated?

We update the theme as soon as we find a bug or if we think that a new feature should be added.

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