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NEWS: We will increase our theme pricing

Support Policy

1. Channels of support

Theme Junkie only provides support via support forum and installation guides. We will not provide any support via other parties, especial not via e-mail or Twitter.

2. Support Forum Terms of Use

By accessing Support forum, you agree to be legally bound by the following terms. If you do not agree to be legally bound by all of the following terms then please do not access and/or use Support forums.

  • You agree not to post any abusive, obscene, vulgar, slanderous, hateful, threatening, sexually-orientated or any other material that may violate any Slovenian laws. Doing so may lead to you being immediately and permanently banned, with notification of your Internet Service Provider if deemed required by us. The IP address of all posts are recorded to aid in enforcing these conditions. You agree that Theme Junkie has the right to remove, edit, move or close any topic at any time should we see fit. As a user you agree to any information you have entered to being stored in a database.
  • Support Forum uses General Terms of Use.

3. Support Hours

We don’t have exact support hours, generally we will provide feedback on any support queries within 24 hours (Monday to Friday). But note, that depending on the issue complexity and our workload it can take up to 36 – 48 hours.

4. Theme Modification

We only cover support for our themes, and can’t give general WordPress support that isn’t related to our themes. For general WordPress support you will have to use http://wordpress.org/support

  • Technical support will take priority over modification support.
  • We will not offer extended modification support and will only reply to modification support queries that are up to 5 lines of code.
  • If your modification request exceeds small development tweaks we will only guide you but won’t take responsibility for your further actions.

5. Private Messages

Private messaging is type of communication where customers have option to communicate with Theme Junkie forum administrators under private forums.

  • Messages are only available to customers that have purchased theme package or have active Club subscription service.
  • Messages are only visible to authors and forum administrators, other users cannot see the discussion.
  • We claim no intellectual property rights over the material you provide to the Service.
  • Verbal, physical, written or other abuse (including threats of abuse or retribution) of any Theme Junkie customer, employee, member, or officer will result in immediate account termination.

6. Bug Fixing

It is our commitment to fix all theme bugs as quickly as possible after they are brought to our attention. During our general support hours, we can fix bugs within 24 – 48 hours. We will also try provide a solution via the forum for smaller bug fixes, after which we will update the core theme package.